Responsible Gambling

Our Commitment to Responsible Gambling

At Crazy King Casino, we want gambling to remain an enjoyable form of entertainment. While the vast majority of our players enjoy our games responsibly, we recognise that for some individuals gambling can become problematic. Crazy King Casino is operated under the licensing framework of the UK Gambling Commission and the Alderney Gambling Control Commission (Licence Number: 39175), and we take our responsibility to protect vulnerable players extremely seriously. This page outlines the tools, resources, and support available to help you stay in control of your gambling activity.

Setting Deposit, Loss, and Session Limits

We encourage every player to set personal limits before they begin playing. Through your account settings, you can request the following controls:

• Deposit limits – restrict the amount of money you can deposit into your account on a daily, weekly, or monthly basis.
• Loss limits – set a maximum amount you are willing to lose within a specific time period.
• Session limits – control how much time you spend playing during a single session, helping you avoid extended, uninterrupted play.

To apply or amend any of these limits, please contact our support team at [email protected]. Requests to lower a limit take effect immediately, while requests to increase a limit are subject to a cooling-off period to ensure the decision is made responsibly.

Self-Exclusion

If you feel that gambling is no longer enjoyable or is having a negative impact on your life, Crazy King Casino offers a self-exclusion facility. Self-exclusion allows you to close your account and be prevented from accessing our services for a period of your choosing, typically ranging from six months to five years. During self-exclusion:

• Your account will be deactivated and you will be unable to log in.
• You will be removed from all marketing communications, including emails and promotional offers.
• Self-exclusion cannot be reversed early, even upon request, to ensure the protection it offers remains effective.

To initiate self-exclusion, please email [email protected] and our team will guide you through the process.

Cooling-Off Periods

For players who need a shorter break rather than full self-exclusion, we offer cooling-off periods. These allow you to temporarily suspend your account for a defined period, such as 24 hours, 7 days, or 30 days. During this time, you will not be able to log in or place any bets. Once the cooling-off period ends, your account will automatically reactivate, or you may choose to extend the break further.

Reality Checks

To help you stay aware of the time and money spent gambling, Crazy King Casino provides reality check notifications. These pop-up reminders appear at intervals you select and display information about your current session, including time elapsed and net win/loss. Reality checks are a simple but effective way to encourage mindful, controlled play.

Underage Protection

Gambling on Crazy King Casino is strictly restricted to individuals aged 18 years or older. We employ verification procedures, including identity checks, to confirm the age and identity of every registered player before withdrawals can be processed. We strongly encourage parents and guardians to use parental control software on any device that may be accessible to minors to prevent underage access to gambling websites. Free filtering tools are available from organisations such as the Internet Watch Foundation and are compatible with most major operating systems.

Recognising the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of experience or financial situation. Common warning signs include:

• Spending more time or money gambling than you can afford.
• Chasing losses or gambling to escape stress, anxiety, or other problems.
• Neglecting work, relationships, or personal responsibilities due to gambling.
• Borrowing money or selling possessions to fund gambling activity.
• Feeling irritable, anxious, or guilty when trying to cut down or stop gambling.
• Lying to family or friends about the extent of your gambling.

If you recognise any of these behaviours in yourself or someone close to you, we encourage you to seek support promptly.

External Help and Support Resources

Crazy King Casino works alongside independent organisations that specialise in supporting individuals affected by problem gambling. These services are free, confidential, and available to anyone who needs assistance:

• BeGambleAware.org – provides information, advice, and support for anyone concerned about their gambling or that of a loved one.
• GamCare – offers free counselling, support groups, and a helpline for problem gamblers and their families.
• Gambling Therapy – an international service providing practical advice and emotional support to people affected by gambling harm, regardless of location.

We recommend visiting these organisations' websites for self-assessment tools, helplines, and further guidance on managing your gambling habits.

How Crazy King Casino Supports You

In addition to the tools listed above, our support team is trained to handle sensitive conversations regarding responsible gambling with care and discretion. If you have any concerns about your play, or that of someone else, please do not hesitate to reach out. Our support team is available Monday to Friday, 9am to 4pm, via email at [email protected].

Final Note

Gambling should always be a form of entertainment, never a way to make money or solve financial difficulties. Crazy King Casino is committed to providing a safe, transparent, and responsible gaming environment for all our players. We encourage you to use the tools provided on this page and to reach out for support whenever needed.