KYC Policy
Introduction to Our KYC Policy
Crazy King Casino is committed to maintaining a safe, secure, and legally compliant gaming environment for all of our players. As part of this commitment, we operate a strict Know Your Customer (KYC) Policy that applies to every player registered on crazykingcasino1.com. This policy exists to verify the identity of our customers, prevent fraud, protect minors from accessing our services, and comply with the regulatory obligations placed upon us as a licensed operator under the UK Gambling Commission and the Alderney Gambling Control Commission (Licence Number: 39175).
By creating an account with Crazy King Casino, you agree to comply with the verification requirements outlined in this policy. Failure to provide the requested documentation may result in restrictions on your account, including limitations on deposits, withdrawals, and gameplay.
Purpose of Identity Verification
KYC procedures are a fundamental part of responsible and legal casino operation. The purpose of our verification process is to:
- Confirm that each player is at least 18 years of age.
- Verify the true identity of the account holder.
- Ensure that deposits and withdrawals are made using accounts and payment methods belonging to the registered player.
- Prevent identity theft, fraud, and unauthorised account use.
- Support our obligations under Anti-Money Laundering (AML) regulations.
- Protect vulnerable individuals and support responsible gambling standards.
Verification is a standard and mandatory practice across the licensed online gambling industry, and Crazy King Casino applies these checks consistently and fairly to all customers.
Required Documentation
Depending on your account activity, Crazy King Casino may request one or more of the following documents to verify your identity, address, and payment methods:
- Proof of Identity: A valid passport, driving licence, or national ID card showing your full name, date of birth, and photograph.
- Proof of Address: A recent utility bill, bank statement, or official council correspondence issued within the last three months, displaying your full name and current residential address.
- Proof of Payment Method: A bank statement or screenshot confirming ownership of the card or e-wallet account used to make deposits, such as Visa Debit, Mastercard Debit, PayPal, Skrill, or Neteller. For security reasons, sensitive digits or codes may be redacted.
- Source of Funds Documentation: In certain cases, additional documentation may be required to confirm the origin of deposited funds, particularly for larger transactions.
All documents must be clear, valid, unedited, and legible. Documents submitted in a language other than English may require certified translation.
Verification Triggers
While Crazy King Casino may request verification at any time, certain account activities automatically trigger a mandatory KYC review. These include:
- Prior to processing any withdrawal request, in line with standard responsible operating procedures.
- When a player's cumulative deposits reach the equivalent of €2,000, verification of identity and payment source becomes mandatory before further transactions can be processed.
- Unusual account activity, such as multiple payment methods, repeated failed transactions, or patterns consistent with potential fraud or money laundering.
- Requests related to bonus claims, including the Mega Reel welcome offer or the no deposit bonus of 10 Free Spins on Aztec Gems.
These triggers apply consistently to all players regardless of account history or previous verification status, in accordance with our regulatory obligations.
Processing Times
Crazy King Casino aims to process verification submissions as efficiently as possible. Once all required documents have been received and are complete, our compliance team will review them and provide an update. Please note that withdrawal requests are subject to a standard 72-hour pending period, followed by 1–3 working days for processing once approved. Incomplete, unclear, or invalid documentation will delay this process, so we recommend submitting high-quality, legible copies to avoid unnecessary delays.
Our support team is available to assist with the verification process during business hours, Monday to Friday, 9am to 4pm, via [email protected].
Account Restrictions During Verification
While your account is undergoing verification, certain restrictions may apply. These may include:
- Temporary suspension of withdrawal processing until documentation is approved.
- Restricted access to further deposits if suspicious activity has been flagged.
- Limitations on gameplay pending confirmation of identity and age.
These restrictions are precautionary and are lifted promptly once verification has been successfully completed. Crazy King Casino reserves the right to close or suspend accounts indefinitely where a player fails to provide satisfactory documentation within a reasonable timeframe, or where documentation raises concerns regarding fraud, underage gambling, or money laundering.
Data Handling and Confidentiality
All documents and personal data submitted for KYC purposes are handled in strict confidence and in accordance with our Privacy Policy. Documents are stored securely, accessed only by authorised compliance personnel, and used solely for verification, regulatory, and fraud-prevention purposes. Crazy King Casino does not share your KYC documentation with third parties except where legally required, such as regulatory audits or law enforcement requests.
We employ industry-standard security measures, including encrypted storage systems, to protect the confidentiality and integrity of all submitted documentation.
Contact Us
If you have questions regarding our KYC Policy, need assistance submitting verification documents, or wish to inquire about the status of your account review, please contact our support team at [email protected]. Our team is available Monday to Friday, 9am to 4pm, and will be happy to guide you through the process.