Privacy Policy

What Information We Collect

To provide our gaming services safely, legally, and in compliance with regulatory requirements, Crazy King Casino collects the following categories of personal information:

• Registration Data: When you create an account, we collect your full name, date of birth, email address, postal address, phone number, username, and password.
• Transaction Data: We record details of deposits, withdrawals, wagers, winnings, and bonus usage, including the payment method used (such as Visa Debit, Mastercard Debit, PayPal, Paysafecard, Pay by Mobile, Skrill, or Neteller), transaction amounts, and timestamps.
• Cookies and Technical Data: We collect information about the device, browser, and IP address you use to access our site, along with cookie data used to enhance functionality and track site usage (see the Cookies section below for details).
• KYC (Know Your Customer) Documentation: To meet our legal and regulatory obligations, we may request identity verification documents such as a government-issued photo ID, proof of address (e.g., a utility bill), and, where relevant, proof of payment method ownership.
• Communications: Records of your correspondence with our customer support team, including emails sent to [email protected] and any live chat transcripts.

What We Don't Collect

Crazy King Casino does not collect or request sensitive personal data that is not necessary for providing our services. Specifically, we do not ask for, and do not intentionally process, information relating to your race or ethnic origin, religious or philosophical beliefs, political opinions, trade union membership, genetic or biometric data, sexual orientation, or health information, except where you voluntarily disclose such information in the context of a responsible gambling support request (for example, when discussing a self-exclusion related to gambling harm). Any such voluntarily disclosed information is handled with the strictest confidentiality and used solely for the purpose for which it was provided.

How We Use Information

We use the personal information we collect for the following purposes:

• To create, verify, and manage your player account.
• To process deposits and withdrawals securely and efficiently.
• To comply with our legal, regulatory, and Anti-Money Laundering (AML) obligations, including identity verification and transaction monitoring.
• To detect and prevent fraud, money laundering, and other illegal or prohibited activities.
• To provide customer support and respond to your enquiries.
• To personalise your gaming experience, including tailoring promotions and bonus offers.
• To send administrative communications, such as account notifications, changes to our Terms & Conditions, or updates to this Privacy Policy.
• To meet our obligations under responsible gambling regulations, including monitoring for signs of problem gambling behaviour.

Marketing Communications

With your consent, Crazy King Casino may send you marketing communications about promotions, bonus offers, new games, and other updates via email, SMS, or push notification. You are never obligated to receive marketing communications, and you may opt out at any time by:

• Clicking the "unsubscribe" link included in any marketing email.
• Adjusting your communication preferences in your account settings.
• Contacting our support team directly at [email protected] and requesting removal from marketing lists.

Please note that opting out of marketing communications does not affect our ability to send you essential service-related messages, such as security notices or updates required for legal or regulatory compliance.

How We Collect Information

We collect personal information through the following methods:

• Direct Collection: Information you provide directly when registering an account, making a deposit or withdrawal, submitting KYC documents, contacting customer support, or entering promotions.
• Automated Collection: Information collected automatically through cookies, web beacons, and similar tracking technologies as you browse our website.
• Third-Party Sources: In some cases, we may receive information from identity verification services, payment processors, or fraud prevention agencies to confirm your identity or assess risk in accordance with our AML obligations.

How We Share Information

Crazy King Casino does not sell your personal information to third parties. However, we may share your data with the following categories of recipients where necessary to operate our services or comply with legal obligations:

• Payment Processors: To process deposits and withdrawals via Visa Debit, Mastercard Debit, PayPal, Paysafecard, Pay by Mobile, Skrill, or Neteller, we share relevant transaction data with the payment provider you select.
• Game Providers: Our software and game providers, including NetEnt, Microgaming, Pragmatic Play, Yggdrasil Gaming, Playtech, Betsoft, Red Tiger Gaming, and Eyecon, may receive limited gameplay data necessary to operate the games you play.
• Regulatory and Legal Authorities: We may disclose your information to the UK Gambling Commission, the Alderney Gambling Control Commission, law enforcement agencies, or other regulators where required by law, court order, or to comply with our AML obligations.
• Identity Verification Partners: Third-party verification services used to confirm your identity and address during our KYC process.
• Professional Advisors: Legal, financial, and compliance advisors, where necessary, to protect our legitimate business interests.

Any third party with whom we share your personal data is contractually obligated to protect it in accordance with applicable data protection laws and to use it solely for the purposes for which it was disclosed.

Data Storage & Security

Crazy King Casino takes data security extremely seriously. We employ industry-standard technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL (Secure Sockets Layer) encryption technology to protect data transmitted between your device and our servers.
• Encrypted storage of sensitive personal and financial information.
• Restricted access to personal data, limited to authorised personnel who require it to perform their job functions.
• Regular security audits and monitoring to detect and prevent potential vulnerabilities.
• Secure retention practices, ensuring data is kept only for as long as necessary to fulfil the purposes outlined in this policy or to meet our legal and regulatory obligations.

While we take all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. We encourage you to also take precautions, such as keeping your password confidential and not sharing your account details with anyone.

Your Rights (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, you have certain rights regarding your personal data under the GDPR and UK data protection law. These rights include:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal data.
• Right to Erasure: You may request that we delete your personal data, subject to our legal and regulatory retention obligations.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Restrict Processing: You may request that we limit how we use your personal data in certain circumstances.
• Right to Object: You may object to our processing of your personal data for direct marketing purposes or where we rely on legitimate interests as a legal basis.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to your request within the timeframe required by applicable law. Please note that certain rights may be limited where we have an overriding legal or regulatory obligation to retain or process your data, such as AML record-keeping requirements.

Cookies

Crazy King Casino uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, analyse site traffic, and deliver relevant content and promotions. Cookies are small text files stored on your device when you visit our website. You can manage or disable cookies through your browser settings; however, please note that disabling certain cookies may affect the functionality of our website, including your ability to log in or access certain features.

Third Party Sites

Our website may contain links to third-party websites, such as payment processors or responsible gambling resources. Crazy King Casino is not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party website you visit before providing any personal information.

Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our support team:

• Email: [email protected]

We are committed to addressing your privacy concerns promptly and transparently, and we will make every effort to resolve any issues in accordance with applicable data protection laws.